|
Here is a complete informational listing of the courses in the
PrimeCustomer Care™ curriculum. Please note, these courses are
available exclusively at the curriculum level and cannot be purchased
separately.
| Creating
Customer Focus (CC0011) |
|
Course |
Description
|
| The
Value of Customer Care |
This
course identifies the positive benefits accrued by organizations
which implement customer-focused procedures. |
| You
Make the Difference |
This
course emphasizes the importance of every customer interaction. |
| Who
is the Customer? |
This
course offers strategies to address the specific needs of
internal and external customers in order to develop positive
relationships. |
| Excelling
at Customer Care (CC0012) |
|
Course |
Description
|
|
Customers Define Success |
This
course provides techniques to examine a situation from a customer’s
point of view and to respond appropriately. |
|
Recognize Critical Moments |
This
course reviews proven strategies to identify a situation as
an opportunity to strengthen a customer relationship |
| Increase
Sales via Service |
This
course describes sales-focused customer service strategies.
|
| Communicating
with Care (CC0013) |
|
Course |
Description
|
|
Service Face to Face |
This
course describes several key verbal and non-verbal communication
strategies to employ for successful in-person customer service
relations. |
| Service
via the Telephone |
This
course describes several strategies to employ for successful
telephone-based customer service relations. |
| Service
via the Internet |
This
course describes several proven Web-based strategies to ensure
individualized customer satisfaction. |
| Rising
to the Customer Challenge (CC0014) |
|
Course |
Description
|
|
Turn Complaints to Delight |
This
course demonstrates proven strategies to transform a difficult
customer situation into a positive client experience. |
|
Engage Difficult Customers |
This
course describes techniques to diffuse a negative situation
by addressing the specific concerns and creating a positive
client experience. |
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