| PrimeLearning.com®™ adds
2 new eLearning curriculum offerings to its library of world
class business skills solutions |
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October 15, 2001 LIMERICK, IRELAND
- PrimeLearning.com®™, a leading international provider
of business skills eLearning solutions for the corporate training
market, announces the latest additions to its fast growing
catalog of business & professional skills eLearning solutions.
With the addition of these two new curricula, PrimeLearning.com®
today offers in the region of 300 hours of business and professional
eLearning.
These 2 new curricula are:
PrimeCall Center™ ABCs: Fundamentals for Call Center
Staff
Teaches the principles underlying call center operation such
as workforce management, scheduling, performance measurement,
agent occupancy, technological routing tools and customer
relationship management. Participants will gain a deeper insight
into the call center profession, and value both the organization
itself and their role within it. Centers that deploy this
learning solution in their new hire training and agent re-training
should reap the benefits in terms of improved staff morale,
reduced staff turnover and better procedure compliance. These
courses have been created under an exclusive co-development
agreement between the Call Center School and PrimeLearning.com®.
PrimeWriting™: Enhance Your Business Message
Provides business professionals with strategies to enhance
business messages and thus maximize the impact of their communicational
efforts. A systematic approach is presented to help learners
develop concise, reader-focused business documents that achieve
desired results. The content of this curriculum has been created
under an exclusive co-development license between KCI, a pioneer
in Web-based business courseware delivery, and PrimeLearning.com®.
"These new curricula are a perfect complement to our fully
integrated library of eLearning products and services," stated
Terry O'Brien, CEO of PrimeLearning.com®. "PrimeCall Center™
ABCs presents yet another significant offering to the growing
Call Center industry, one of PrimeLearning.com®'s key vertical
markets, and complements existing top-selling curricula such
as PrimeCustomer™ Care and PrimeContact Center Agent™.
PrimeWriting™ satisifes a demand we have felt for some
time for top quality eLearning in written business communication.
This curriculum complements and enhances our previous successes
in the business communication market with PrimeCommunication™
and PrimeNegotiation™."
The new curricula meet the extremely high standards established
and adhered to by PrimeLearning.com®. Each of the 2 new products:
- Consists of proven world-class content from leading
authors, academics, or publishers.
- Relies on an innovative eLearning instructional design
approach that has proven highly effective among the adult
learning community
- Is anchored in real-world, job-related situations
Includes a variety of workplace simulations that include
adaptive case studies and workplace exercises, as well as
multiple online resources.
- Utilizes experiential learning for high learner involvement
and maximum subject matter retention.
- Optimizes the power of the Internet and PrimeLearning.com®'s
fully integrated approach to eLearning.
- In addition to self-paced courseware, offers an eCommunity
founded on synchronous events during which learners can
attend live virtual classes, live chats, and peer to peer
discussion threads that provide the human reinforcement
deficient in most other eLearning products.
- Integrates with other curriculum offerings to create
a personal learning plan. A learning management system
enables corporate customers to accurately track and measure
the results of their eLearning solutions.
About PrimeLearning.com®™
PrimeLearning.com®™ is one of the fastest-growing corporate
eLearning solutions providers, with comprehensive business
skills training delivered exclusively over the Internet. Curricula
include areas such as: sales, project management, customer
care, call center & tele-skills, diversity, writing & communication,
personal effectiveness, team building & performance, negotiation,
problem solving, and marketing. PrimeLearning.com® has partnered
with world-renowned experts such as American Management Association,
Call Center School, Gower Publishing Ltd., John Wiley & Sons
Publications, Jossey-Bass/Pfeiffer, KCI, and Xerox Corporation
to provide content with proven bottom-line results.
PrimeLearning.com® adheres to open standards in its eLearning
System™, including AICC, SCORM, and IMS standards enabling
corporate customers to easily integrate the PrimeLearning.com®
courseware with nearly all management systems. PrimeLearning.com®
and the eLearning System are trademarks of PrimeLearningGroup
Ltd. and PrimeLearning, Inc. All other names are trademarks
or registered trademarks of their respective owners.
For additional information, please contact PrimeLearning.com®
at 860-526-3487, or visit www.PrimeLearning.com®. |
 
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