This curriculum provides strategies to enhance even the most difficult customer situations.
The Prime Customer Care curriculum provides strategies to enhance even the most difficult customer situations. Learners are encouraged to examine the people whom they define as customers, evaluate specific customer requirements, and initiate actions to improve relationships. Real-world case studies provide learners with opportunities to transform a potentially negative customer experience into a positive one.
Certification: PDU Credits: 28 PDUs
Skill Level: Entry & intermediate levels
Target Audience: Professionals whose role requires interpersonal communications with people internal and external to the organization.
Here is a complete informational listing of the courses in the Prime Customer Care curriculum.
|1.5 hrs||The Value of Customer Care||This course identifies the positive benefits accrued by organizations which implement customer-focused procedures.|
|2.5 hrs||You Make the Difference||This course emphasizes the importance of every customer interaction.|
|3 hrs||Who is the Customer?||This course offers strategies to address the specific needs of internal and external customers in order to develop positive relationships.|
|3 hrs||Customers Define Success||This course provides techniques to examine a situation from a customer’s point of view and to respond appropriately.|
|1.5 hrs||Recognize Critical Moments||This course reviews proven strategies to identify a situation as an opportunity to strengthen a customer relationship.|
|1.5 hrs||Increase Sales via Service||This course describes sales-focused customer service strategies.|
|2 hrs||Service Face to Face||This course describes several key verbal and non-verbal communication strategies to employ for successful in-person customer service relations.|
|1.5 hrs||Service via the Telephone||This course describes several strategies to employ for successful telephone-based customer service relations.|
|1.5 hrs||Service via the Internet||This course describes several proven Web-based strategies to ensure individualized customer satisfaction.|
|1.5 hrs||Turn Complaints to Delight||This course demonstrates proven strategies to transform a difficult customer situation into a positive client experience.|
|4.5 hrs||Engage Difficult Customers||This course describes techniques to diffuse a negative situation by addressing the specific concerns and creating a positive client experience.|